Have Your Say On Household Recycling Centres

03/06/2010

This summer, Dorset residents have the chance to give their views on the county council’s household recycling centres (HRCs).

Throughout June and July, market research staff will be visiting each of the 11 HRCs across the county carrying out face-to-face customer satisfaction surveys about the current recycling facilities and the level of service provided.

Visitors will be asked for their feedback on all aspects of the service including the range of recycling facilities available, reuse areas, cleanliness and maintenance of the sites and their overall satisfaction with the level of customer service provided.

Dorset County Council’s Cabinet member for environment Robert Gould said:

“Dorset residents can be very proud of the 74 per cent recycling rate achieved across the HRCs in the past year. We want to build on this and encourage even more people to make the most of the facilities available to help divert more waste from landfill.

“We continually review our HRC service and customer feedback plays a valuable part in helping us deliver better household recycling facilities. The results of the last survey revealed that residents were generally satisfied with our HRCs, so now we are looking to identify ways we can improve this service, to enable us to achieve an even higher level recycling.

“We welcome all residents’ feedback and encourage people to take five minutes when visiting the sites to complete the survey.”

For those who don’t have the time to complete the survey at the site, they can give their views by accessing it online at www.dorsetforyou.com/survey

The county council will publish the results of the survey in the autumn and these will be fed into a review of the HRC service later this year.

Household recycling centres are managed by contractors who are encouraged to recover as much waste as possible for reuse and recycling. The centres accept all kinds of waste including batteries, cardboard, cans, electrical goods, fluorescent tubes, bottles, textiles and garden waste.

For more information about what can be recycled at HRCs visit www.dorsetforyou.com/recycling
 

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